In case your order is classified as undelivered and returned to us, please contact the respective courier first and make sure to have a proof of contact with the courier to provide us. Proof of contact include: screenshot of email or chat conversation with the courier clearly addressing the issue. Please reach out to our Customer Service Team through email, call, or live chat. We will try to rearrange the shipment with the courier and try to deliver the product to you as soon as possible.